ITSP P5002A IT Governance and IT Service Management Standards

Overview

International Technology Standards Programme Internal Standards Adoptions for Public Consultation  

In an increasingly digital and interconnected world, international standards play a vital role in supporting safety and trust while enabling innovation, productivity, and interoperability across products, services, and systems. 

Standards New Zealand was commissioned by the Department of the Prime Minister and Cabinet to ensure New Zealand keeps pace with global developments and actively shapes the standards underpinning emerging technologies.  

In support of this, Standards New Zealand established the International Technology Standards Programme (ITSP) to strengthen New Zealand’s influence in the development of international standards and promote their adoption domestically. New Zealand experts contribute directly to this work, ensuring that adopted standards reflect national priorities and are practical for local use.  

Adopting international standards improves alignment with globally recognised good practice, enhancing quality, safety, and reliability. It also supports international collaboration and market access by providing a common technical framework. 

ITSP established five review committees to determine if these collections of international standards should be adopted for New Zealand’s local use. We are now seeking public feedback on the standards reviewed by the following committees to inform us if any of these standards should not be adopted, and if not why. 

• P5002A IT Governance and IT Service Management
• P5002B Security Devices and Biometric Technologies for Identity
• P5002C Information Security, Cyber Security and Privacy Protection
• P5002D Artificial Intelligence
• P5002E Quantum

Have your say on the P5002A collection of standards

P5002A IT Governance and IT Service Management

IT Governance and IT Service Management standards provide a structured framework for ensuring that information technology is effectively governed, aligned with business objectives, and managed as a reliable service, enabling organizations to deliver value, manage risk, meet compliance requirements, and continually improve the quality and efficiency of IT services. 

Now it’s your turn to have your say. As part of the public consultation process, Standards New Zealand Te Mana Tautikanga o Aotearoa invites you to review and comment on each of the P5002A IT Governance and IT Service Management standards:

Do you agree this standard is fit for purpose for use in Aotearoa New Zealand?

If not, then please tell us why not.

• DZ NZS ISO/IEC 25642:2026 
• DZ NZS ISO/IEC 30121:2026
• DZ NZS ISO/IEC 38503:2026
• DZ NZS ISO/IEC TR 20000.17:2026
• DZ NZS ISO/IEC TR 30105.7:2026
• DZ NZS ISO/IEC TR 38502:2026
• DZ NZS ISO/IEC TR 38504:2026
• DZ NZS ISO/IEC TS 20000.16:2026
• DZ NZS ISO/IEC TS 38501:2026

Please note all submissions need to be submitted through this portal. There is no option to upload separate files during the submission process. Documents with submissions sent to Standards New Zealand separately will not be considered by the committee.

P5002A committee is one of five ITSP standards adoption committees please see links above